10.1 Schedules
CAL undertakes to use its best efforts to carry the passenger and his or her baggage with reasonable dispatch and to adhere to published schedules in effect on the date of travel.

10.2 Cancellation, Changes of Schedule, etc.
If due to circumstances beyond its control CAL cancels or delays a flight, is unable to provide previously confirmed space, fails to stop at a passenger's stopover or destination point, or causes the passenger to miss a connecting flight on which the passenger holds a reservation, CAL shall either:

10.2.1
carry the passenger on another of its scheduled passenger services on which space is available; or

10.2.2
reroute the passenger to the destination indicated on the ticket or applicable portion thereof by its own scheduled services or the scheduled services of another carrier, or by means of surface transportation. If the sum of the fare, excess baggage charge and any applicable service charge for the revised routing is higher than the refund value of the ticket or applicable portion thereof, CAL shall require no additional fare or charge from the passenger, and shall refund the difference if the fare and charges for the revised routing are lower; or

10.2.3
make a refund in accordance with the provisions of Article 11;and shall be under no further liability to the passenger.

10.3 Denied Boarding

10.3.1
Passengers who are denied boarding on a scheduled flight are entitled to compensation in complying with all laws, regulations, or orders of country where passengerwas denied. In order to qualify, such passengers must be in possession of a valid ticket with a confirmed reservation for the particular flight shown on that ticket. They must also have presented themselves for check-in within the stipulated time limits and be in possession of the necessary travel documents, according to the CAL's Regulations.

10.3.2
Before denying boarding to any passenger, CAL or its handling agent, may call for volunteers not to board such flights. Any passenger who accepts the denied boarding compensation does so as full settlement of any and all claims against CAL.

10.4 Errors or Omissions in Timetables
Except in the case of its acts or omissions done with intent to cause damage or recklessly and with knowledge that damage would probably result, Carrier shall not be liable for errors or omissions in timetables or other published schedules, or for representations made by employees, agents or representatives of Carrier as to the dates or times of departure or arrival or as to the operation of any flight.